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Is there an age restriction?
Yes. In compliance with Mpumalanga Economic regulations, you must be 18 years or older to register and participate.
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Where can I download the APP of Fanstars?
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How to install the Fanstars Android APP?
1. Click
here to download Android APK file
2. Once downloaded, a pop-up will prompt for settings.
3. Enable “Allow from this source” on the redirected page.
4. Turn it on to update the Fanstars app.
5. Installation will begin automatically; you can play once it's complete.
If you still need help, click
here to contact our customer service.
There are two ways to register:
1. Use your mobile number to register on Fanstars and you will receive an OTP number to verify your number and activate the account.
2. Use your email address to register and you will have to receive the verification mail and verify the link to activate your account.
If you still need help, click
here to contact our customer service.
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Can I use my mobile number to log in?
Yes, you can use your mobile number to register and log in.
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I don’t receive my OTP. What to do?
• Tap on
“Resend” to get a new OTP again
• Make sure your internet connection is stable.
Note: Please check if you've entered the correct mobile number.
If you still need help, click
here, to contact our customer service.
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Can I change my registered mobile number or email address later?
Users are not allowed to change their registered mobile number or email address. All submitted personal information must remain consistent with the data used during registration.
If you need to update your personal information for any valid reason, please contact our customer support
here and provide a detailed explanation.
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My KYC keeps being rejected.
• Please ensure your documents are clear, valid, and match your registered details exactly. Avoid blurry images or expired IDs.
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What if my account is hacked by someone?
If you suspect that your account has been hacked or compromised, please contact our customer support team
here immediately for further assistance.
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Can I have more than one account?
In compliance with Mpumalanga Economic regulations, users are allowed to have only one Fanstars account. All accounts must complete the KYC (Know Your Customer) process to ensure that in-game activities are safe, secure, and fully compliant with Mpumalanga Economic Regulator.
Creating or using multiple accounts is strictly prohibited. If the Fanstars team detects a violation, the offending account(s) may be suspended, permanently blocked, or blacklisted, depending on the severity of the case.
In serious cases, you may also be subject to legal penalties under applicable laws and regulations.
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Can I play Daily Fantasy if I don’t live in South Africa?
Fanstars is currently available only to users located in South Africa, in accordance with Mpumalanga Economic regulations.
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Why can’t I open the app or website properly？
If the platform displays an error message or a blank screen, it could be caused by one of the following:
• Unstable internet connection
• Outdated app version or browser
• System maintenance or updates in progress
• Cache or data loading issues
Try the following steps to resolve the issue:
• Refresh the page or restart the app
• Check your internet connection
• Clear your browser/app cache
• Update to the latest version of the app or browser
If you forgot your registered email address or mobile phone number, or the aforementioned problem continues, please contact our support team
here for further assistance.
1. Go to the
“Home-More-Profile” page
2. Tap
“Verify Account”
3. Enter your mobile number and complete the OTP
4. Fill out your personal information
❗ Must match your valid ID and withdrawal name exactly
5. Enter your current address
6. Upload clear of your ID
7. Tap
“Done”
If you still need help, click
here to contact our customer service
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How long will it take to pass the KYC?
he verification takes several hours up to 1 day excluding weekends and regular holidays.
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My KYC keeps being rejected.
If you don’t pass the KYC, please check your SMS and registered email address, our support team will send you a notification with following details.
SMS: KYC result; Pass or Fail (if fail, we will ask you to check the email for more details)
Email: Reason for failure (if applicable; if you use mobile number to register, you will not receive the email unless you connect the email address with your account)
When you submit your KYC information, make sure all the information is correct and must correspond to your government issued ID card or other eligible document to prove your identity.
Your real name, birth date, permanent address, and mobile phone number should all align with the information you filled at the beginning.
If you still need help, click
here to contact our customer service.
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What should I do if I entered the wrong information while registering?
Please double-check all your information before submitting your registration, as most personal details, such as your name, date of birth, or mobile number, cannot be modified once submitted.
If you entered incorrect information by mistake, please contact our customer support team
here as soon as possible.
In some cases, you need to redo your KYC verification if it’s necessary.
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What should I do if I accidentally registered a new account using my mobile number instead of linking it to my original account?
Under Mpumalanga Economic regulations, each user is allowed to maintain only one account. If you create a new account, please deactivate your other account to ensure compliance with this rule.
Please note: even if you delete an account, you won’t be able to reuse the same mobile number or email address to create another new one.
So make sure to link your existing account, rather than create a separate one.
If you still need help, click
here to contact our customer service.
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I can't log in to my account?
Please check the following situations before you reach out to the support team:
1. You enter the wrong mobile number or registered email address.
2. You haven’t registered Fanstars before
3. Your account is blocked due to violation of the Mpumalanga Economic regulations or Fanstars Terms & Conditions.
If you’re still unable to log in to your account, please contact our customer support team
here.
Fanstars will investigate whether your account is affected by a system issue or is currently under risk management review.
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Why is my account blocked by Fanstars?
Fanstars typically does not block user accounts.
We strictly comply with Mpumalanga Economic regulations and are committed to providing a safe and secure environment for all users.
However, if your account is blocked, it may be due to activity detected by our system that violates our policies, such as:
• Registering or using multiple accounts to access Fanstars
• Using malicious methods to deposit or withdraw
• Exploiting contests or promotions through improper means
• Intentionally damaging the platform or system, or disrupting other users’ experience
• Using bots, plug-ins, or other cheating methods that disrupt platform balance
• Engaging in any other activities that significantly harm the system or infringe upon the rights of other users
If you believe your account was blocked in error, please contact our support team
here for assistance.
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How to report other players if I find them violating the rules?
Players can message Fanstars support team
here
Please provide clear evidence and describe how the player violates the rules as detailed as you could.
The Fanstars team will depend on the description and evidence to see if the punishment is reasonable.
1. Click the
“Wallet” icon
2. Tap
“Add Funds”
3. Choose a payment method (OTT, PeachPay, PayGate & 1Voucher)
4. Complete the payment through the payment method you selected.
5. Wait for confirmation — check status under:
“Wallet”
If you still need help, click
here to contact our customer service.
Only verified KYC applications will be available to withdraw from our platform.
1. Click “Home” page at the bottom
2. Click “More”
3. Click Withdraw Money
4. Enter the amount you want to withdraw
5. Swipe to Confirm the withdrawal
❗Your name must be completely the same with your KYC record, including capitalization.
+How much money can I withdraw in a day?
Only verified KYC applications will be available to withdraw from our platform.
• The minimum withdrawal amount is R20 per transaction.
• The maximum withdrawal amount is R1000000 per transaction.
• Daily Limit: OTT is R3000
If you still need help, click
here to contact our customer service.
+What are the ways to deposit?
You can use OTT, PeachPay, PayGate & 1Voucher to deposit.
+What are the ways to withdraw?
You can use EFT or OTT to withdraw.
+How long do I have to wait for my withdrawal?
Your withdrawal will be processed between 24-48 working hours. However, the actual waiting time will depend on the banking service or digital bank, excluding weekends and regular holidays.
+I withdrew my money, but why is it still pending after 3 working days?
Withdrawal time depends on the processing time of the banking service or digital bank. Transactions scheduled on regular holidays are not counted as working days, which may result in delays.
If you still need help, click
here to contact our customer service.
+Why was my withdrawal canceled?
If your withdrawal was canceled, please check the following first:
• Is your account KYC verified?
• Is your internet connection stable?
• Did you enter the correct bank account information?
• Did you try to withdraw during a regular holiday?
If none of these apply to your case, please click
here to contact our customer service for further help.
+What if I withdraw my money to the wrong account？
According to the Fanstars Terms and Conditions, you must use your own bank or payment account when making deposits and withdrawals.
The name on the bank/payment account must exactly match your identity information submitted through the KYC process.
If you intentionally withdraw funds to another person’s account, Fanstars reserves the right to block the account and freeze the withdrawal amount in accordance with Mpumalanga Economic regulations.
If you accidentally withdraw to the wrong account, Fanstars will not be held responsible for any resulting issues. In such cases, please contact the receiving bank or third-party provider directly for further assistance.
If you still need help, click
here to contact our customer service.
+Can I change or update my linked bank account?
Yes you can.
Please keep note that according to the Fanstars Terms and Conditions, you must use your own bank or payment account when making deposits and withdrawals. The name on the bank/payment account must exactly match your identity information submitted through the KYC process.
If you have changed your legal name, updated your mobile number, or reapplied for a government-issued ID, please contact the Fanstars Support Team
here for assistance.
+How to cancel withdrawal?
Once a withdrawal request has been submitted via OTT, it cannot be canceled.
The request is immediately processed by the bank system or a third-party payment provider, and Fanstars has no authority to modify or cancel the transaction once it has been initiated.
Therefore, please make sure that both the withdrawal request and amount are correct before submitting.
+Can I deposit my money to another player’s account?
In compliance with Mpumalanga Economic regulations, you are strictly prohibited from depositing or withdrawing funds on behalf of others.
All transactions must be made using your own bank or payment account that matches your verified personal identity.
If your friends are interested in joining Fanstars but are unsure how to get started, feel free to guide them to contact our Customer Support Team
here for a walkthrough or any further assistance.
+Do I need to pay transaction fee while depositing or withdrawing？
For deposit: No
For withdraw: No
+What to do if my deposit?
Please include the following information to help us resolve the issue faster:
• Deposit or Purchase Date
• Approximate Time of Transaction
• Amount
• Payment Method
• Username (Your Username is located on the "More" page, select profile, displayed next to a pen “Icon” under your profile picture.)
Once we receive your information, our team will assist you in resolving the issue as quickly as possible.
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What sports can I play on Daily Fantasy?
Currently available: soccer, cricket, golf, rugby and motorsport.
A match refers to an upcoming live sports game in the real world.
Usually you can see the following contest types:
1. Normal Contest
The default contest type under every match.
• Coin contest: Join with coin
2. Bonus Contest
A contest with extra coins in the prize pool.
3. Free Coin Contest
A contest you can join free and earn coins.
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What is the recommended contest for me to start my first play?
1. You can join a featured contest to start your journey of Daily Fantasy. Featured contests usually have more bonuses than other contests.
2. Once you start to win, you can try to join higher coin entry contests to win more.
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What are Free Coin and Winning?
• Free Coins are given by Daily Fantasy.
• Free Coin can only be used for joining contests and not allow for withdrawal.
• Winning can only be earned when you win a coin contest.
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What can “Winnings” do?
• Can be cashed out as real money via Fanstars ( Need KYC Verification )
The entry fee is the amount you pay to join a contest.
In general, higher entry fees mean bigger rewards.
We have 10, 20, 50, and various amounts of entry fee for different contests. And we even offer free contests for some special matches or events.
If you want to know more about different contest types, please click
here.
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How much money can I get if I won a contest?
Your winnings depend on how many people join the contest, the more participants, the larger the prize pool.
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Which player should I choose when creating a team?
You can choose players based on their actual performance and historical stats.
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Why do I need to pick a captain and vice-captain for my team?
Fanstars combines real live sports with fantasy gameplay to offer a more thrilling and realistic experience.
In real matches, each team has a coach and a chosen leader. In our game, you become the coach building your dream team and assigning a captain and vice-captain to boost your score.
• Captain earns 2x points
• Vice-Captain earns 1.5x points
⚠️ If they commit fouls, more points will be deducted.
Choosing the right leaders is a key strategy to win in Daily Fantasy.
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What happens if an incorrect starting lineup is officially announced?
The data is provided by authorized official sources.
Please note that lineups may be adjusted during live games based on the coach’s decisions. We encourage you to follow the live games and adjust your lineup accordingly.
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How much can I win if other users have the same rank as me?
If two or more users end up with the same ranking, the prize will be shared equally among them.
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Can I cancel my team after joining a contest?
No, once you've joined a contest, you can’t cancel your team.
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Can I edit my team after joining a contest?
Yes, you can edit your team after joining a contest
Please note that once the contest begins, you will still have 10 minutes to make changes to your team.
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What is the deadline to join a contest?
You can create a team and join a contest within 10 minutes after the match starts.
For example, if the NBA game of LAL vs. GSW starts at 8:30, you can create and edit your team until 8:40.
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What happens if I have joined a match which is postponed?
Your participation will be put on hold.
If a match is postponed due to force majeure, Fanstars will follow the updated schedule provided by the official sports league.
All match data, including time and schedule, is synced with the official league.
On our platform, postponed matches will display the time as 7:59, indicating that the date is yet to be confirmed.
These matches will remain visible on the platform and will not be removed.
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If a match is canceled, can I get a refund?
You will receive a refund of the entry fee you paid if the contest you joined is cancelled.
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Where can I check my team’s ranking and player performance?
You can check the information on the “My Contests” page.
If you still need help, click here to contact our customer service.
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How many teams can I create per contest?
The number of teams you can create depends on the contest’s total spots:
• Lower than 50 spots → up to 1 team
• Between 50 to 200 spots → up to 3 teams
• Between 201 to 1000 spots → up to 5 teams
• Over 1,000 spots → up to 7 teams
• Over 10,000 spots → up to 11 teams
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Can I use the same players in different teams?
Yes, you can select the same player in multiple teams.
You can also enter the same lineup into a contest more than once.
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Where can I see how much money I won?
Select the sport, select winnings. Your prize will be displayed there.
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What is a promotional code?
A promotion code can be used to redeem rewards like Free Coins.
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When will I receive my Winnings after the contest ends?
Winnings are usually calculated and distributed within 5–30 minutes after the match ends.
In most cases, you will receive rewards within 10 minutes.
You can check your reward history by tapping “Winnings” on the Me page.
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How to invite my friends to play Daily Fantasy?
Here’s the way you can invite your friends:
1. Go to the “Home” page.
2. Click “More”.
3. Select refer a friend